Terms of use

1. What you are using

MXNGOWARE provides streaming tools that run as web pages: overlays you load in a browser or in a browser source inside streaming software, and Snoot, where viewers send questions and messages to a streamer through a form. There is nothing to install. Some tools and the dashboard need you to sign in with Twitch or Google.

2. Your overlay links

Each tool gives you a URL. Anyone holding that URL can load the overlay it points at, so treat it as a key rather than a bookmark. Do not show it on stream. If a link is exposed, make a new one.

3. Stream toys, entrants and prizes

This is the section worth reading if you run giveaways.

• MXNGOWARE does not offer, award, hold or deliver any prize, money, currency, credit or other item of value.
• MXNGOWARE does not run any contest, sweepstake, lottery, raffle or game of chance, and does not accept a wager or a payment from an entrant.
• Entries come only from names that you type or paste, or from viewers who type a keyword that you choose in your own live chat.
• MXNGOWARE does not recruit entrants, verify identity, age or eligibility, or confirm that a selected name belongs to a real or eligible person.
• If you attach a prize to a spin, that is between you and your viewers. You are responsible for the rules, eligibility, delivery, taxes and the law where you are. This is not legal advice.

4. Acceptable use

These rules apply to everyone who uses MXNGOWARE, signed in or not, including viewers sending something through a Snoot form. Do not:

• harass, threaten or abuse anyone, or send hateful or sexual content to someone who did not ask for it;
• contact someone through MXNGOWARE after they have blocked you or told you to stop contacting them, including through a Snoot form;
• impersonate another person or streamer;
• spam or flood forms, or automate submissions;
• get around a block or ban, for example with a new account, a different network, a VPN or a different device;
• try to break, overload, scrape or attack the service, or get into anything that is not yours;
• show content you are not allowed to show on the platform you stream to, or break that platform's rules.

5. Enforcement, bans and appeals

If we believe these terms have been broken, we can remove content (including Snoot submissions), suspend an account, and block access to every MXNGOWARE site and tool. A block can cover your account, your IP addresses and your devices, and it applies to all of MXNGOWARE, not just one streamer's form.

When you are blocked you are shown a notice that says why, and, where we have an email address for your account, the same notice is sent from notices@mxngoware.com. The notice page lets you appeal. Appeals are read by a person and decided at our discretion; we may not reply to every one. Trying to get around a block is itself a reason for a block.

A block withdraws your permission to use MXNGOWARE. Accessing any MXNGOWARE site or tool after you have been blocked, or getting around a block in any way, is unauthorized access, and we may take legal action over it.

A streamer can also block a viewer from their own Snoot forms. That block is theirs, and the viewer is not told.

6. Security records

To keep MXNGOWARE safe and to make bans work, we record technical details about visits, including your IP address, a device identifier and a browser fingerprint. The privacy page says exactly what, why and for how long. Using MXNGOWARE means these records are made.

7. Availability

These are small tools run by one person. There is no uptime commitment, no support guarantee and no promise that a feature available today is available next month, although nothing currently working is planned to be taken away.

8. Paid plans

No paid plan is open at the time of writing, so nothing here charges you anything. When one opens, the price and the billing terms are shown at checkout before you pay.

9. Liability

The tools are provided as they are. MXNGOWARE is not liable for lost time, lost contributions, a clock that read the wrong number, or anything that happened on your stream while one of these was on screen. Keep your own record of anything that matters.

10. Email

We send email about your account when we need to, such as sign-in, security and removal-of-service notices. Anything else, like product updates or offers, only goes to you if you said yes to it, and every one of those has an unsubscribe link. The privacy page has the details.

11. Where we operate and governing law

MXNGOWARE is run from Ontario, Canada, and serves people in Canada and the United States. These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, and the courts of Ontario have jurisdiction over any dispute about them. If you live somewhere whose law gives you rights these terms cannot take away, such as the right to bring a claim in your own local courts, those rights still apply.

12. Changes

If these terms change in a way that affects you, the change is noted on this page with the date it happened.